Delivery & Returns

Nationwide delivery

Many items (mainly the smaller, lighter products) are available for nationwide delivery and are marked with a Nationwide delivery available tag.

Local delivery

All items, including the bulkier items, are available for local delivery. You’ll see a Local delivery available tag.

Deliveries are made on one day a week to the following postcodes BS1, BS2, BS3, BS4, BS5, BS6, BS7, BS8, BS9, BS10, BS11, BS13, BS14, BS15 and BS34.

Click and collects

All items are available for click and collect.

Order processing

Please allow 3-5 days for your order to be picked and processed. We’ll then email you when it’s either in the post or ready for collection.

Orders not collected within 7 days after you receive your “ready for collection” email will be cancelled and refunded.

Returns

Please contact us via the contact form to arrange a return within 28 days of your order being made. Returned orders must be unopened in their original packaging. Once we receive the order we can issue a refund (excluding shipping costs).

Damaged orders

If your parcel arrived damaged and this has affected the quality of your products then please get in touch. You can either choose to have another product sent out or we can issue a refund. We will ask for picture proof for our records.

No unnecessary packaging

We make every effort to reuse packaging where we can. Packaging materials include eco-friendly, plastic-free bubble wrap made from kraft paper which you can put in your weekly recycling and parcel tape that’s completely biodegradable too.